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Family Support Service

Our family support team offer innovative and community-based support for family units struggling with multiple and complex issues.

Our family support service is similar to our Intensive Support Service but designed to support the whole family unit. Our team can offer support to a whole family, no matter how complex their needs or the family dynamic is.

Our experience is that across a family unit there are often multiple problems at play –  including domestic abuse, crime and antisocial behaviour. In children, this can mean poor school attendance, unemployment, mental and physical health. We also work with families at risk of exploitation. Here, at Browns Community Services, we offer children and families much-needed additional help and protection.

What does our service involve?

  • We believe in real talk and telling families how it is – family intervention is often fraught with different emotional dynamics, and we don’t sugar-coat reality. We’re not afraid to have open, honest and difficult conversations.
  • There’s a reason we’ve been asked to engage – our job is to get to the bottom of it. We then put in place a bespoke package of support to meet that family’s needs.
  • We lead families towards a brighter future by helping them to identify ways they can make positive changes in their lives.
  • We up-skill families with the tools to help them to achieve their goals and access housing, therapeutic intervention and employment.
  • By providing hands-on support during meetings and appointments and help ensure service users are able to understand the context and content of what’s being discussed – and ultimately how it impacts them.

How do we deliver our Family Support Service?

  • The earlier the intervention the better. We believe in helping families to address problems before they reach crisis point.
  • Our team provides family support to families from all cultural backgrounds.
  • We provide a dedicated community support worker, offering our service users a dedicated and consistent point of contact.
  • We keep our case numbers low to ensure high quality and personalised provision for the service users who need it most.
  • We’re able to react quickly and appropriately with the ability to liaise with a wide range of external professionals and agencies.
  • We offer out-of-hours support when needed – by providing service users flexible access it can reduce reliance on other finite support services and can prevent emergency ambulance or police attendance.

What are the outcomes of using our service?

  • Our intervention helps break negative trans-generational cycles of behaviour amongst families.
  • We help keep families together and prevent children from being taken into care.
  • By ensuring the family members are able to get their voice heard we improve their long-term prospects and inter-family relationships.
  • Our goal is always to work towards self-management and self-advocacy so that the family can look to get their own needs met long-term, well after our service provision has ended.

Browns has supported two of my families and the parents in each case have been very grateful for the support. They have been helped in accessing housing support and apply for appropriate benefits that reduce the stress on the family and in turn reduce the likelihood of offending by the young people in the family. The project is very hands-on and provides the practical support that families require. The Browns workers go the extra mile to be at hand when the families need them. The staff have been very approachable and responsive to providing the support I have identified that the families may require additional support with. The families see the results of the engagement.” YOT Worker

Access our service:

The referral criteria are simply that the family must be facing a wide range of more complex issues that they need support with.

Our clients are often classed as difficult to engage with and may have had difficulty accessing services in the past. No family is beyond our intensive support service. Just talk to our team today and find out how we can help.

Find out more about this service or make a referral for yourself or someone else.


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